Xfinity Streaming

Xfinity Streaming has been inadequate during its entire term of service with intermittent interruptions, having to resign-in every time there is an internal programming change, outages (no notice during nor notice of work in the area), inexplicable drops and reconnections in service with undefined codes the only "explanation." Now I'm am without local streaming channels and have wasted days talking to "techs" all over the world who are unable to identify, correct or even escalate the complaint. I've repeatedly been lied to, promised solutions and followup phone calls never delivered, and never been informed of the same issues. When asked if my billing can be adjusted for the lack of contracted service, I was told to phone the billing department during the next cycle.

   I need to speak with a trained technician able to diagnose and correct the problem. Please arrange a scheduled call to do so.