Xfinity Streaming won't authorize on Roku and no channels on android app
I have had a Roku streaming for about two months with no problem. Today I was signed out and asked to re-authorize the device. I put in the six digit code on xfinity.com/authorize and it said it was a success. However the device gives me the message:
Unfortunately, we cannot support high speed data customers without a video subscription." (Error: createDrmSession, -1)
I have a video subscription and it was working until recently. I am able to stream on a PC and a phone. Please help!
Edit: I've also installed the android app on a new phone. The normal channels that I've always streamed aren't available. It seems like something is wrong with my account but when I called the tech couldn't help. She tried troubleshooting and wants to send someone to my location. But I don't think this is a hardware issue. I am connected to the internet without issue and my TV boxes work fine. I just can't get authorization to stream.