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2 Messages
Xfinity Streaming missing some DVR RECORDINGS
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Check Your Network Connection: Ensure your device is connected to the internet. A stable connection is necessary for the app to function correctly.
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Sync Your DVR: On your X1 TV box remote, press the Xfinity button, navigate to the gear icon for settings, and select "Device Settings." Scroll down to "Sync DVR" and select "Sync DVR Now."
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Check Cloud DVR Storage: If your Cloud DVR storage is full, it can prevent new recordings from showing up. Check your storage and delete older recordings if necessary.
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Verify Your Subscription Status: Make sure your Xfinity subscription is active and includes DVR service. Changes in your subscription could impact your ability to view recordings.
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Restart Your Device: Sometimes, restarting your device can clear temporary software glitches that might be causing the issue.
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Log Out and Log Back In: This can help resolve synchronization issues between your device and Xfinity’s services.
I’ve tried all of above multiple times over last few days none work. Dvr says 59% full
user_nmeduq
27 Messages
23 hours ago
Having the same issue! Says 5 recordings but only shows 3! I have reset wifi, uninstalled app, nothing works, on tv or phone app. Must be Xfinity issue again.
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XfinityTommy
Official Employee
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3.3K Messages
2 hours ago
XUser58
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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