Xfinity streaming is not working

user_2s441y, Hi! Thanks for reaching out. I can understand the importance of having your internet and streaming working correctly as I rely on my services for my job. I am sorry to learn about this experience. You've come to the right place. Over social media, we are a dedicated team of expert specialists who are committed to resolving internet service concerns such as this. We are happy to assist.  If you were to run an internet health test via the Xfinity app like in this link here, what results does it pull for you? Also, have you tried any of the troubleshooting steps yet?