Matthew_Byrne's profile

New Poster

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2 Messages

Sun, Jan 13, 2019 11:00 AM

Xfinity Streaming Beta App

Hello-

My daughter got a Roku TV for Christmas.  That day I set it up with Netflicks and the Xfinity Streaming Beta App.  It worked great.  Now when we try and watch live TV on the app, we go into the guide, select a show, and the app crashes.   I've signed out and signed back into the app, uninstalled and reinstalled the app as well.  Nothing seems to be working.  What am I missing?  Other apps seem to be working fine.  The WiFi signal is great as the modem is directly under my daughter's room.  Please help.  Thanks! 

 

Matthew Byrne 

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Accepted Solution

New Poster

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2 Messages

3 y ago

Right after I posted this question I did just that, I unplugged the TV for a few minutes to power cycle it. And that seemed to work! My daughter has watched the app a few times since then without any problems. Thanks for your help!
Rustyben

Expert

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24.1K Messages

3 y ago


@Matthew_Byrne wrote:

Hello-

My daughter got a Roku TV for Christmas.  That day I set it up with Netflicks and the Xfinity Streaming Beta App.  It worked great.  Now when we try and watch live TV on the app, we go into the guide, select a show, and the app crashes.   I've signed out and signed back into the app, uninstalled and reinstalled the app as well.  Nothing seems to be working.  What am I missing?  Other apps seem to be working fine.  The WiFi signal is great as the modem is directly under my daughter's room.  Please help.  Thanks! 

 

Matthew Byrne 


remove the channel again. then unplug the TV from electricity for 3-5 minutes. plug back in and reinstall the stream TV channel and log in. working now?

XfinityJoeB

Official Employee

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6.8K Messages

3 y ago

Thanks for recommending that, Rustyben!

 

Hi Matthew_Byrne. Thanks for visiting and posting on our Forum. Were you able to try these troubleshooting steps? If so, what was the result? 

 

We're here to assist you if you continue to experience issues. 

Official Employee

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2.6K Messages

3 y ago

Hi, Matthew_Byrne. No problem! Thank for you for confirming/providing an update regarding your resolution. We appreciate that very much, it helps out the Community a ton. Take care!

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