user_8a09s8, Thanks so much for reaching out to Xfinity Support. I know that has to be frustrating when your streaming app won't open. I would recommend force-closing the app and also restarting your device. If the app is still not working, please let us know, so we can assist you further.
I am so surprised that Comcast, a high-tech company, would release such a poor quality streaming app and charge us premium prices for it. I stopped by my local Xfinity store and even they said they have been getting a lot of complaints about the poor quality app. The app keeps freezing, losing video, but has audio, or just kicks me out all the time. I use an AppleTV and all of the other apps on the AppleTV work fine, only the Xfinity app keeps failing.
XfinityAngie
Official Employee
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2.1K Messages
27 days ago
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longmuirj
New Poster
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7 Messages
18 hours ago
I am so surprised that Comcast, a high-tech company, would release such a poor quality streaming app and charge us premium prices for it. I stopped by my local Xfinity store and even they said they have been getting a lot of complaints about the poor quality app. The app keeps freezing, losing video, but has audio, or just kicks me out all the time. I use an AppleTV and all of the other apps on the AppleTV work fine, only the Xfinity app keeps failing.
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