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user_lliq44
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3 Messages

Saturday, October 12th, 2024 5:01 PM

Xfinity streaming app on iPhone stopped working

The Xfinity streaming app has suddenly stopped working. I hadn't updated anything on my phone but it will not longer stream.  I also could not sign out so I uninstalled and now I cannot sign back in. I am able to sign into my account on my laptop. Anyone else experience this and have the solution?

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30 days ago

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user_760837

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2 Messages

1 month ago

I have the exact same problem. I’ve uninstalled and reinstalled on iPhone and iPad. No change. 

(Error TVAPP-00100)

I have not been able to get through to tech support. 

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XfinityAngie

Official Employee

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1.4K Messages

1 month ago

 

user_lliq44, Thank you for reaching out to Xfinity Support. If you are still having issues with the Stream app, let us know so we can run through some troubleshooting steps with you. 

 

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user_lliq44

3 Messages

Hi - I am still trying to use the Xfinity stream app to stream on my iPhone but it will not allow me to log in.  After I click Sign In, it things for a while then eventually (30 sec?) displays an error message - "Something went wrong.  We're sorry, something unexpected just happened. Please try again. I had deleted the app in an attempt to fix the inability to steam anything but that clearly did not fix my issues.  Please let me know what other actions I should try.  Streaming is also no longer working on our iPad.

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1 month ago

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user_lliq44

3 Messages

@XfinityAngie​ - resending since I didn't successfully click reply - I am still trying to use the Xfinity stream app to stream on my iPhone but it will not allow me to log in.  After I click Sign In, it things for a while then eventually (30 sec?) displays an error message - "Something went wrong.  We're sorry, something unexpected just happened. Please try again. I had deleted the app in an attempt to fix the inability to steam anything but that clearly did not fix my issues.  Please let me know what other actions I should try.  Streaming is also no longer working on our iPad.

(edited)

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1 month ago

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XfinityThomasA

Official Employee

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1.7K Messages

 

user_lliq44 - Thank you for joining the Xfinity Forums community and for your detailed post! Is this issue isolated to IOS devices and have you installed the latest update?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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30 days ago

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