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EtownKY42701
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Monday, February 10th, 2025 3:14 PM

Xfinity Streaming App Issues Started Feb 8

Current setup:

XB8 gateway - gigabit plus - Xfinity app test internet returns 117% of your plan speed.

Multiple (5) televisions and an iPad Pro all have the exact same symptoms - the 3 dot circle followed by TVapp-00287 error - endless try again scenario.

Tv 1 - LG C4 oled - attempted with LG WebOS and Roku Ultra - same result described above.

Tv 2 - TCL Roku 

Tv 3 - TCL Roku

Tv 4 - Samsung using Roku 4K Stick

Tv 4 - Samsung using Roku 4K Express

Ipad Pro

Trouble Shooting steps:

Powered down XB8 - app restart of XB8 - removed Xfinity app then reloaded on each tv. Nothing has worked. WHAT NOW?

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14 days ago

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XfinityPaula

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14 days ago

Hello EtownKY42701. Thanks for reporting the experience you were having with accessing the Xfinity Stream app. I'm sorry that we did not reach out to you sooner. Please know that if you are ever looking for quicker assistance within our service hours you can create a post within our customer service support page. That will route the post to us directly. 

I'm also sorry that you were having trouble and ended up troubleshooting on your own. But it seems like you did an excellent job with the last update sharing that the app was working after the long modem reset. It's curious why that would have helped, but it's possible that the system simply needed time for the entitlements to flow. Have you had any issues since? I would love to help out if there are any new or ongoing issues. 

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EtownKY42701

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@XfinityPaula​ 

Thanks for your response - my error on lack of understanding the reporting process. I have had no further issues since the XB8 power cycle. I think many people assume the app level restart gateway is equivalent to a power cycle - but I am not convinced that is the case. 

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14 days ago

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XfinityPaula

Official Employee

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1.3K Messages

EtownKY42701 Oh awesome to hear that there have not been any additional issues. I think you are correct on that part where a physical restart and different from the app restart. Simply because there are different signals that we are able to send from this side when supporting our customers, so I would expect the app to offer those options as well. When it doubt, unplug it, wait a bit and plug it back in. It's always where I start when there's a hiccup. Now if I could get that to work with other things in life I would be set! 😀

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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14 days ago

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EtownKY42701

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16 days ago

No response from my Xfinity Support conversation. I did try a new Firestick 4K Max and it failed miserably as well.

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EtownKY42701

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15 days ago

UPDATE:

After logging out and removing the Xfinity Streaming App on all TVs with no success I powered off the Xfinity XB8 WiFi gateway in frustration and sat down for supper. It was powered down for 30 plus minutes. Powered it back on to check email. Turned on a tv and the streaming app worked. Not sure if Xfinity Support did something or it was just dumb luck. It’s been working for 3 hours - crossing my fingers and holding my breath.

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