New Poster
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3 Messages
Xfinity Stream
Why is the streaming constantly locking up. Never had this problem until about a month ago. Now it only plays for a minute or two and it locks up. Have tried everything, full refresh, reset router. Have no issues with any other streaming other than through the Xfinity Stream. If I can't watch football without having to completely refresh it every 5 minutes, Xfinity is useless. All my neighbors have gone to Sonic internet and have no issues at all and the speeds blows anything Xfinity offers out of the water.
Update: The only thing worse than this app is having to deal with Tech Support. By far, the worst customer service experience you could ever have. What's the point of me not being able to understand a word this person said or them not understanding what I am trying to say?
XfinityAdrienne
Official Employee
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1.5K Messages
5 days ago
Hey there, @Fisherking2351! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the Xfinity Stream App, it certainly is not what we want for our customers. Just to ensure, have you confirmed that the Xfinity Stream App is fully up-to-date, and the device you are using to stream on fully up to date? What device are you using the Xfinity Stream App on?
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