It's important to us that you're able to enjoy your shows. Where is your modem located to your firestick, @Ty43? Are there any Bluetooth, or other connected devices in between, and have you tried troubleshooting using the Xfinity app? Have you tried relocating your modem, if possible?
XfinityThomasA
Official Employee
•
2.7K Messages
2 years ago
It's important to us that you're able to enjoy your shows. Where is your modem located to your firestick, @Ty43? Are there any Bluetooth, or other connected devices in between, and have you tried troubleshooting using the Xfinity app? Have you tried relocating your modem, if possible?
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