1 Message

Friday, November 25th, 2022 12:46 PM

Xfinity Stream

​My favorite channels have disappeared. When I select favorite channels, or all channels,I only get tvgo. Is there a fix for this? Bally Sports is not in these lineups either.​

Official Employee


278 Messages

4 months ago

@user_b8d54d Hello! Thank you for reaching out to us here on our Community Forums page. We are very sorry that you're having trouble accessing your channels but we can definitely assist you. We will need you to send us a Private Message with your full name and address to look into this further. Here are some instructions on how to send us a PM in case you need them:


Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message


We look forward to speaking to you there. 

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