1 Message

Wed, Nov 23, 2022 12:48 AM


When trying to watch sports,  my xfinity stream app constantly switches between a clear picture and a very blurry picture . My Samsung TV is up to date.  Watching the same game via an app ( such as fox sports) is crystal clear. This appears to be and xfinity app problem.

How do I fix it?

Official Employee


787 Messages

1 day ago

Hi, @Thomanje. Thank you for reaching out to let us know about the picture quality. I see that things come in blurry at times, and it seems to switch randomly. I can certainly see why this would be frustrating. Does this only occur on the TV, or do you have the same issues with the stream on other devices like your phone or tablet? Does this happen with TV Go channels, Live TV, and On-Demand content?

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