U

Visitor

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7 Messages

Tue, Aug 31, 2021 12:42 PM

Xfinity stream

I have the Xfinity Stream app on my Firestick which is directly connected to my gateway with Ethernet cable. Amazon Firestick only has the beta Xfinity App. The app freezes every hour. Why is the Xfinity app still a beta version?

XfinityAmira

Official Employee

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2.5K Messages

2 m ago

Hello @user_5cde0a, thanks for visiting our Forums page and bringing your concerns around the Xfinity Stream app to our attention. I am sorry to hear about the freezing issues you have been experiencing when trying to watch on your amazon firestick, I can imagine how inconvenient and frustrating that has been. We definitely want to help! To confirm, what is the model of your amazon firestick? 

Visitor

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7 Messages

@XfinityAmira thank you for your response. My Firestick is the 4K. I’ve restarted it, cleared cache and also uninstalled and reinstalled the Xfinity beta app and it still freezes

Official Employee

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552 Messages

I can definitely understand the frustration if your Stream app keeps freezing. There's nothing worse when you are trying to enjoy your shows. Have you already checked for updates to the firestick itself? 

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Visitor

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7 Messages

Yes, I’ve uninstalled and reinstalled. The app is a beta version, why is that?

Official Employee

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552 Messages

I understand that you have uninstalled and reinstalled the Stream app. Did you also check that the firestick itself is up to date? I occasionally need to update my Roku device, as well as the apps that are on it.

 

For the Stream app still being a beta version, beta testing is one of the final steps before a product goes live. We are still working on improving the app for our customer's experience so it is still in beta testing.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Sbradone

New Poster

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19 Messages

It's been in beta for four years.  Please.

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