Ajrobin1998's profile

New Poster

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1 Message

Mon, Oct 21, 2019 6:00 PM

Xfinity stream

I am an Xfinity user but it won’t let me use stream. It says signed in but not authorized. Why is that?

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Rustyben

Expert

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24K Messages

2 y ago


@Ajrobin1998 wrote:
I am an Xfinity user but it won’t let me use stream. It says signed in but not authorized. Why is that?

do you have residential Cable TV and Internet in your home? any mix of business accounts being used? are you an X1 customer?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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jav6joev

Bronze Problem Solver

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2.1K Messages

2 y ago

Are you on your home wifi and trying to stream?  If not on home wifi, have you selected TV Go channels only?

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