WillSwigart's profile

New Poster

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1 Message

Thu, Mar 28, 2019 6:00 PM

xFinity Stream

I'm trying to watch NCAA via xfinity stream on my phone, I get an error message that says 'Connect to  in-home WiFi to watch. 

 

I've no idea what that means. I have a mesh WiFi router and access points connected to a switch which is connected to the cable modem. I am connected to my home WiFi.

 

What do I need to do to be able to watch?

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Responses

Rustyben

Expert

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24K Messages

2 y ago


@WillSwigart wrote:

I'm trying to watch NCAA via xfinity stream on my phone, I get an error message that says 'Connect to  in-home WiFi to watch. 

 

I've no idea what that means. I have a mesh WiFi router and access points connected to a switch which is connected to the cable modem. I am connected to my home WiFi.

 

What do I need to do to be able to watch?


check your router's HFC MAC address and compare it to the 'serial number' shown on the my account app internet tab, after you select the modem/equipment. do they match exactly?

Official Employee

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6.7K Messages

2 y ago

Hi WillSwigart. Thank you for visiting and posting on our Forum. I can help further troubleshoot your Xfinity Stream WiFi error. Aside from Rustybens suggestion of checking the MAC addresses, have you tried to reboot your modem and power cycle the switch and router, and retest? Please try if you haven't and I would be happy to assist. 

Official Employee

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6.7K Messages

2 y ago

Hi WillSwigart. Since we didn't see a response from you, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.
 

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