Friday, December 29th, 2023 11:04 AM

Xfinity stream won’t work on Roku tv’s will on phone app

Downgraded from cable to just internet and Xfinity stream. 
stream will work flawlessly on our phones (2 iPhones) but on our 2 Roku tvs it won’t work at all. Live tv option shows error code tvapp-00500, when I try to stream a show it just recycles its self. Click on info of the show and it takes you back to the homepage of the show. Error code tvapp-00700. I spent 4 HOURS yesterday between live chat and talking to reps on the phone. Reset all of my TVs to factory settings, called and had things all reset through Comcast and still it won’t work. 

Official Employee


1.2K Messages

6 months ago

@user_izi4u0 I am sorry to hear you having an issue accessing content on your Roku tv and have not found a solution yet. Our team would be happy to troubleshoot this with you. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account. 


To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

1 Message

3 months ago

When I got the new router modem from xfinity I can no longer cast on my Roku using my iPhone or iPad. I had no trouble before I switched to xfinity router. I am very dissapointed

Official Employee


1K Messages

@user_x3iyj3 Good morning! Thank you for reaching out to our Community Forums Team. I can see how this would be disappointing. I'm happy to assist you with getting this resolved. Can you please which modem you have? 



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