1 Message
Xfinity stream won’t work on Roku tv’s will on phone app
Downgraded from cable to just internet and Xfinity stream.
stream will work flawlessly on our phones (2 iPhones) but on our 2 Roku tvs it won’t work at all. Live tv option shows error code tvapp-00500, when I try to stream a show it just recycles its self. Click on info of the show and it takes you back to the homepage of the show. Error code tvapp-00700. I spent 4 HOURS yesterday between live chat and talking to reps on the phone. Reset all of my TVs to factory settings, called and had things all reset through Comcast and still it won’t work.
XfinityChristy
Official Employee
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1.6K Messages
1 year ago
@user_izi4u0 I am sorry to hear you having an issue accessing content on your Roku tv and have not found a solution yet. Our team would be happy to troubleshoot this with you. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_x3iyj3
1 Message
9 months ago
When I got the new router modem from xfinity I can no longer cast on my Roku using my iPhone or iPad. I had no trouble before I switched to xfinity router. I am very dissapointed
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