Friday, May 17th, 2024 5:16 AM

Xfinity stream will not download on FireStick

I had to uninstall Xfinity on my fire stick due to it Stop working. I uninstalled the app and attempted to download it again, but it won’t work. The page says it is downloading, but it will not actually download. My FireStick is up-to-date. My Internet is working fine. How do I fix this?

Official Employee


1.6K Messages

28 days ago

Hello, @user_3r1vcb

To download the Xfinity Stream app in the Amazon Appstore, your Amazon Fire TV, Fire Stick or tablet devices must be running Fire OS 6 or later.  Visit the Amazon Appstore to download the latest version. Confirm their modem is up and running. Try to ping the modem and check the device diagnostics, resetting the modem if needed. Also, have you tried a different HDMI input? 


forum icon

New to the Community?

Start Here