cenzomi's profile

Frequent Visitor

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10 Messages

Wed, Jun 9, 2021 6:27 PM

Xfinity Stream Website

Started within the past week, Xfinity Stream Website from a laptop or desktop using chrome sits for over a minute on login then disables my gateway requiring a recycle. From the stream app on an ipad it works fine. No error message other than it tells me that my gateway is offline (after it disables it)

 

 

 

Responses

Official Employee

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189 Messages

2 m ago

Hello, @cenzomi! I'm sorry to hear about the modem being disabled when you try to access the Xfinity Stream website; that definitely shouldn't be happening. Aside from the restarts after the issue occurs, have you taken any troubleshooting steps? 

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