cenzomi's profile

Frequent Visitor


10 Messages

Wed, Jun 9, 2021 6:27 PM

Xfinity Stream Website

Started within the past week, Xfinity Stream Website from a laptop or desktop using chrome sits for over a minute on login then disables my gateway requiring a recycle. From the stream app on an ipad it works fine. No error message other than it tells me that my gateway is offline (after it disables it)





Official Employee


189 Messages

2 m ago

Hello, @cenzomi! I'm sorry to hear about the modem being disabled when you try to access the Xfinity Stream website; that definitely shouldn't be happening. Aside from the restarts after the issue occurs, have you taken any troubleshooting steps? 

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