Xfinity Stream website only streaming in DVD quality on "HD" video

I only get something that looks like 480p out of HD videos on Xfinity Stream website (except on the "Live TV" section which does seem to display about 720p), definitely not HD as advertised. It used to play in HD years ago but hasn't worked in the past 2 years at least. I have the high quality option selected and both my PC and internet connection are perfectly capable of streaming HD. Have tested on multiple PCs and multiple browsers and I am waiting for video to fully load (it looks extremely low quality before it does).

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Responses

CCVanessa

Contributor

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234 Messages

3 years ago

@goatytimes Hi there, thank you for taking the time to reach out to Xfinity Community Forum for help. I am sorry to hear you have been experiencing issues with your Xfinity Stream app, and it would be my pleasure to help. We have been dealing with some known issues regarding the app, but if you have had this issue for 2 years it may not be related. When you say you have tried multiple PCs is that all you've tried? Have you tried a cell phone or tablet, to see if the picture shows a bit clearer on something other than a PC?

goatytimes

New Poster

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5 Messages

3 years ago

Yes the videos will play in HD on iPhone and through the cable box. The Xfinity Stream website is where I'm having the problem, not an app. There is no app available for PC from what I understand.

CCAnna

Problem Solver

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874 Messages

Thank you for the additional details @goatytimes. I have two articles for you to look over https://comca.st/3QpI4wu and https://comca.st/3d10Ziz. The first link will help with settings and general overview. The second link is the device requirements for the Xfinity Stream web portal.

I understand that this has been ongoing for you, your feedback is valuable, and I apologize you have not been able to enjoy some shows/movies in HD. Our team would be happy to take a look at your account and make sure it is not something that can be adjusted from our end or an error with your account in general. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I no longer work for Comcast.

3 years ago

goatytimes

New Poster

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5 Messages

When I spoke to the official they claimed this was a known issue with the site and they were working to get it resolved. It is now nearly 3 months later and nothing has changed, there is still no HD On Demand video on the site and they are still falsely advertising their videos as being HD.

3 years ago

CCAbbie

Problem Solver

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1.4K Messages

@goatytimes Sorry to hear you are continuing to have issues.

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I no longer work for Comcast.

3 years ago

jayfish

Contributor

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58 Messages

3 years ago

I've been wanting to post about this for about a month now but I figured it just wasn't worth the effort. Watching the Bulls V. Nets game on TNT right now via the Xfinity website on Google Chrome and it might be, consistently, worst streaming quality I seen in 10 years. At this point I really don't know why I pay for the video side of Xfinity. How can you get this so embarrassingly wrong?

CCMichelle

Problem Solver

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788 Messages

Thanks for taking the time to reach out to us regarding your issues streaming TNT during the game, is this the only channel that you are experiencing this issue on?

I no longer work for Comcast.

3 years ago

jayfish

Contributor

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58 Messages

No, I'm watching ESPN right now and it's worse. I'm getting 252/23 as measured from your own speed test.

3 years ago

CCSelena

Problem Solver

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892 Messages

I am sorry about that @jayfish! Are you still experiencing issues with ESPN?

I no longer work for Comcast.

3 years ago

goatytimes

New Poster

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5 Messages

3 years ago

I'd rather not chat with support about this again as I already did twice and they confirmed it was a known issue with the website, not my connection. Please just fix the website. If anyone is able to confirm that they can get On Demand HD video from the website on a PC browser then I may consider looking at connection issues again.

(edited)