Visitor

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Monday, July 6th, 2026 5:00 PM

Xfinity Stream “Upgrade Failure” on Firestick

I have (5) Firestick 4K’s and the same “Upgrade Failure. Please restart application” appears on all. Uninstalled and Reinstalled the app, but only worked briefly. Had been working for a year and a half without issue. Very frustrating 

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Official Employee

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2.6K Messages

20 days ago

@user_env2as Our team can help. 

Have you checked the minimum system requirement for your Firestick and the Xfinity Stream App? I have a link with more details, and you can confirm compatibility https://www.xfinity.com/support/articles/xfinity-tv-app-requirements

Are any other devices having an issue with streaming?

Can you confirm your TVs are connected to your home internet?

 

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