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Sunday, September 14th, 2025

Xfinity Stream - Up Faith and Family - Audio Synch Issues

I've read the suggestions.  I've uninstalled and reinstalled the applications.  I've cleared the caches.  I've changed networks.  I think that's the list but, in short I've done everything I can find to correct the problem.  I have a Firestick running Xfinity Stream and my cell phone also running Xfinity Stream.  I've done all remediation on both platforms and get the same result.  

The problem seems to be limited to movies that are from Up Faith and Family, probably only recent ones but I've not tested that theory.  The audio is dramatically out of synch.  We're not discussing annoying the lips don't quite match we're talking 5-10 seconds where the audio will likely show up in the next (or previous) scene.  I believe the audio is in advance of the video but I'm not sure I didn't take the time to make sure and read lips.  

As mentioned before I've done all remediation steps and this is on multiple devices so I really think it's server side.  

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