XFINITY STream TV Roku Stick Favorite Channels dropping from list since channel lineup change
Yet another Xfinity TV Steaming bug since the channel lineup change on July 27, 2023. Spent about 5 hours with "Support" jumping through hoops as usual even though I had already done all the typical device and software reboots, replacements etc. I can only save 7 Favorite channels now. Support tried all kinds of diagnostics and resets etc. Final answer, "keep trying from time to time, will not get any follow up contacts from Support about a fix". may take a while. Been a bundled customer phone, TV, Internet since 2010. As soon as I can get an alternative service that doesn't have unreliable satellite dish, I am so there. A new company just put fiber underground here, so maybe a year from now? They still don't have phone intake or forum option for Xfinity TV Stream. Shows how little effort or quality goes into product.