Maria2749's profile

New Poster

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2 Messages

Tue, May 14, 2019 4:00 PM

Xfinity Stream stopped working in iOS 9

I have an iPad 3 and the stream app stopped working. The app loads and you get the opening screen, but the channels just seem to buffer. I’m using it on my home internet.  No channels come up. Just the three dots.

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Rustyben

Expert

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24K Messages

2 y ago


@Maria2749 wrote:

I have an iPad 3 and the stream app stopped working. The app loads and you get the opening screen, but the channels just seem to buffer. I’m using it on my home internet.  No channels come up. Just the three dots.


the stream app requires ios 10.3 or newer. the max ios for ipad2 is 9.0. can you upgrade to a newer ipad?

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New Poster

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2 Messages

2 y ago

It’s and iPad 3 which also only goes to iOS 9. I can’t buy a new iPad, but even if I could the one I have works fine otherwise. 

I only used the app when I was in the kitchen. My husband likes to be able to watch whatever game he’s watching while he’s cooking.

No, I’m not buying a tv and cable box for the kitchen.

it just stopped working two days ago. Hoping if enough iOS 9 folks complain that they can fix it.

Rustyben

Expert

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24K Messages

2 y ago


@T_Pratt wrote:

I am unable to get shows to load on my stream at home (laptop) either.  Been having this issue for the last 2 days.  


when you go to the stream site to you get to the guide? if so, when you select a program what happens? is this a windows PC running windows 10 and using the chrome browser?

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New Poster

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3 Messages

2 y ago

I am unable to get shows to load on my stream at home (laptop) either.  Been having this issue for the last 2 days.  

New Poster

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3 Messages

2 y ago

Also, I have been watching on this exact laptop using stream since I moved to my current address, so this si a new issue that again...only happens when on xfinity stream the last 2 days.

New Poster

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3 Messages

2 y ago

Yes it is windows 10 and chrome browser.  It worked on Monday evening but not since.  I get to the site, I scroll through just fine and pick what to watch, then it goes to the movie/tv show and it shows the loading bubbles/dots.  Those load forever before it starts to play and then after a few seconds it freezes and does the load again (over and over).  It takes 20 minutes to get through 5 minutes worth of what I try to watch.

Rustyben

Expert

 • 

24K Messages

2 y ago

the stream is fine so it is the device (did you update to latest patches, closed all other programs, moved closer to router) or limited internet wifi access. try a smart device (phone/tablet) in same location. works?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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