1 Message
Xfinity stream stopped working after move request, not working after move.
I entered a move request about 2 weeks ago, when I did this, the stream app stopped functioning thinking I was at a different address. if your reading this then you know the welcome message I mean. I called in and they had it restored for 2 days and it went out again. now that I moved the stream app still wont work on the roku's or apple tv's. I get this is a security measure to stop pirating but as a paying customer Im coming up on 30 days without services i am paying for. I've spent several hours in chats and on phone calls to fix without avail. the only excuse i get is the Samsung outage must have expanded. Please help. i don't want to have to go back to verizon again, but if it don't work whats the point of paying for premium services if that are non existant.
XfinityBillie
Official Employee
•
2.7K Messages
9 months ago
@user_vxh2x5 We appreciate your time in reaching out to us here on our Xfinity Forums. I can understand the frustration if your Xfinity Stream app isn't working and would love to check the account to see why that may be. Please send us a DM to Xfinity Support with your full name and address to get started.
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