Visitor
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3 Messages
Xfinity Stream, specifically NBC, video issues with Apple TV 4K
Xfinity Stream works fine with Apple TV 4K except for the NBC channel. The NBC channel video goes into slow motion while audio continues in real time with the disconnect/synch growing as time continues. No other channels have this issue, just NBC. I do not experience this issue if I use Xfinity Stream independent of Apple TV 4K. I have tried re-starting the Apple TV 4K. I have tried deleting the Xfinity Stream app from Apple TV 4K and re-loading. Neither of these "fixes" worked. Can someone please help with this issue?
XfinityJamesC
Official Employee
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2.6K Messages
20 hours ago
Greetings, @user_9ray7j! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this slow motion issue on Apple TV. You have definitely come to the right place for assistance.
Thank you for explaining things so well and detailing what troubleshooting steps you've taken so far. How long has this been happening? Did it just start recently, or has it been going on for a while? Does it do the same thing with every live broadcast, or does it only impact specific programs or On Demand programming?
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