dkahler3's profile

Regular Visitor

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2 Messages

Thu, Jul 9, 2020 10:00 PM

Closed

Xfinity Stream "Sorry We've Run Into A Problem" Message

When I go to the xfinity.com/stream site an error message appears stating

Sorry, we've run into a problem.

The good news? We can take care of it right now. First, you'll need to sign out of your account.
When you sign back in it'll be fixed. Ready?

(Error TVAPP-00173)

 

When I click sign out of my account the same message comes up. I cleared my cache and cookies, restarted my computer and also tried using it on a different web browser and get the same error message. I have used the xfinity stream site countless times on my desktop with no issues until today when this began to happen. If however I go to the site on my ipad or iphone  it works perfectly fine. I concated technical support and they were not able to figure out the problem. 

 

I was wondering if anybody had similar issues or know of a way to resolve this issue. Thanks

Rustyben

Expert

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24.1K Messages

Hace 2 año

moved post from stream app to streaming website area of the forum

New Poster

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1 Message

Hace 2 año

I gave the exact same issue on my Mac using Firefox. I’ve tried everything and nothing works. Tech support also didn’t help.

Regular Visitor

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2 Messages

Hace 2 año

I've tried everything also and I agree tech support was not helpful at all. I'm assuming you havent found a solution?

New Poster

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1 Message

Hace 2 año

I have the same problem on Chrome.  It works on the new version of Edge.

olathe5

Frequent Visitor

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9 Messages

Hace 1 año

Me too....cannot stream. Asked to 'clear my cache', which I've done. Restarted my computer. Still cannot stream and getting the same message about error TVAPP-00173.

My  Dell Desktop is less than a year old.  

Whassup?

 

 

Visitor

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3 Messages

Hace 9 m

Having the exact same issue and Comcast does not appear to want to help resolve issue altho' many users seem to have it?

Sorry, we've run into a problem.

The good news? We can take care of it right now. First, you'll need to sign out of your account.
When you sign back in it'll be fixed. Ready?

(Error TVAPP-00170)

Visitor

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3 Messages

Hace 9 m

I contacted support about the issue and they were clueless even tho' I suggested (as I had seen a post) that the issue might have to do with to many logins to the account which need to be cleared out.  Still clueless and I am unable to Stream anything with Infinity account.

Sorry, we've run into a problem.

The good news? We can take care of it right now. First, you'll need to sign out of your account.
When you sign back in it'll be fixed. Ready?

(Error TVAPP-00170)

XfinityRaul

Official Employee

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617 Messages

Hello, @user_d4c872. Thanks for reaching out about needing help with construction. For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help. Please send me a private message with your first and last name as well as your full service address by using the Peer to Peer chat icon is located at the top right of the page. Clicking on the chat icon will bring up a chat box that will allow you to initiate the conversation.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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2 Messages

Hace 9 m

Same issue here, twice in the last couple weeks I get 3/4 of the way through a movie and it [Edited: "Language"] out. First the audio and video start to get out of whack then it dies. Fix this [Edited: "Language"]!

(edited)

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