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user_016b9f
1st Topic

Visitor

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1 Message

Tue, Apr 13, 2021 4:50 AM

Xfinity Stream Site Issues

While on my home network, certain channels in my line up that I have are not allowing me to live stream instead there is a " this requires a subscription" message for those channels ie ESPN.  

Using a 2020 MacBook Air with latest version of Chrome. 

Question

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Updated 

19 d ago

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user_0393f4

Visitor

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1 Message

21 d ago

I'm having the same issue with Cartoon Network on my Windows PC using Firefox. Have the new package for it, works on the cable box and wireless box, but not the website.

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ComcastKaitlan

Official Employee

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93 Messages

Hello, @user_0393f4 , @user_016b9f , and @cs1955 ! I'm sorry to hear about the issues being experienced while trying to stream content through the Stream site. We can definitely look into this further for you. Please send us a Message by clicking on the Chat Bubble icon in the upper right corner and searching "Xfinity Support". Thanks!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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19 d ago

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cs1955

Regular Visitor

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6 Messages

20 d ago

This is happening to me as well.  After 5+ customer support calls, eventually I was told that there is 'an outage to xfinity streaming for certain channels and they working on it'.  After some quick browsing through this forum, it appears that this isn't uncommon.  

If this isn't resolved by tomorrow, I guess I'll be back on with customer support asking for a refund for a service that isn't working until they eventually get the channels I'm paying for to actually work.

(edited)

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