Xfinity stream series recording fail

I am unable to record a “series recording” of one particular show on one particular network. “Single episode” recordings are fine on that show. I have tried everything to fix this issue. I am able to set “record series” of other shows on the same network with no issue. Why??????

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Responses

XfinityThomasC

Official Employee

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2.5K Messages

2 years ago

Hello @user_6434da! Are you receiving any error messages or error codes when attempting the series recording? Also, is there adequate storage space on your DVR for the series?

0

U

user_6434da

Visitor

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4 Messages

2 years ago

No error messages. I have plenty of space left.

0

U

user_6434da

Visitor

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4 Messages

2 years ago

Streaming service. I have no physical dvr. Record to/from the cloud.

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CCShan

Official Employee

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443 Messages

@user_6434da What happens when you try to set the recording? For example, does the app just back out of that screen or do you get loading dots?

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2 years ago

0

Xfinity Stream Website

user_6434da

Xfinity stream series recording fail

XfinityThomasC

user_6434da

user_6434da

CCShan

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