Xfinity Stream says I'm need to upgrade to watch channels I'm already subscribed to.

For the past couple days, the Xfinity Stream app on my Roku TV has been giving me a message that I need to upgrade my subscription whenever I try to watch channels like Food Network, Syfy, USA, etc. even though those channels are included with my plan.

I defintely subscribe to those channels and have no problem viewing them on the X1 DVR in my living room, just in the app.  I also tried Xfinity Stream through the browser on my laptop and am having the same issue.

I saw a few others had this problem and they suggested I call and reach out to billing so they could 'reset' my username, but I've tried twice now and both times I've been disconnected after holding so I figured I'd see if there was a different route I could take to solve this.