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user_2wdpr8
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Sunday, February 2nd, 2025

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Xfinity Stream Saver + Apple TV activation not working

I purchased the Xfinity Stream Saver package and have been able to activate Netflix and Peacock with no issues, but cannot get Apple TV to activate through Xfinity's link. When I click on it, it takes me to the app but says "cannot connect". I've restarted all devices, unpaired repaired, and updated airplay settings. Internet connection is fine and all devices are on the same network. I've spent no less than 10 hours chatting and calling with Xfinity customer service about this and no one can give me any sort of resolution. Anyone else experiencing this? I'm about to cancel my services. 

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1 month ago

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XfinityGabriel

Official Employee

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2.6K Messages

7 months ago

 

user_2wdpr8, Hi, there! Thanks for taking the time to reach out. As an entertainment streamer myself, I understand the importance of getting Apple TV+ activated and working on your devices. I am sorry to learn that the activation is not working correctly. You've reached the right spot. Over social media, we are an expert team of specialists dedicated to resolving activation concerns such as this. We are happy to help. Would you mind confirming if you are new to activating Apple TV+ or did you already have Apple TV+? Do you see your Apple TV+ subscription when visiting this link here and signing into your XFINITY account like the details in this Stream Saver Offers link?

 

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user_ohvom0

Visitor

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1 Message

@XfinityGabriel​ 

I've tried everything the thinking heads have suggested to activate Apple+ after purchasing xfinity's streaming package and they don't work.

I installed the Xfinity app, uninstalled and reinstalled. 

I went to my Xfinity account and  checked on Apple+ and they said it was active.

I went to Apple+ using the Xfinity voice on their remote and got a code to utilize after connecting to Apple+ to utilize after signing into link.apple.com. No matter what was done, when Apple+ was connected I was still asked to purchase for $9.99 a month.

Netflix works and Peacock set ups work. I to am at the point of cancelling everything and going with Verizon.

2 months ago

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XfinityAlfonso

Official Employee

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2K Messages

Hello  user_ohvom0 , thanks so much for reaching out here on our Xfinity Forums and letting us know what's going on with the Apple TV+.  You mentioned you went to your Xfinity Account and checked this was active, but have you gone through the Xfinity Apple TV+ Activation Page as suggested in the post above as well? This is the best way to fully activate the StreamSaver portion for Apple TV+. 

 

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1 month ago

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