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user_adxtn1
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Tuesday, April 22nd, 2025 1:20 AM

Xfinity Stream restarts after ad break

I use google tv and when casting, the episode will restart after ad breaks. This is very disruptive to the experience, can this be fixed? 

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1 day ago

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XfinityAldrik

Official Employee

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2.1K Messages

1 day ago

Thank you for reaching out to us @user_adxtn1! I can see how this would be really inconvenient after commercial breaks. Is this happening with a DVR recording or On Demand content?

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user_adxtn1

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2 Messages

Thanks for your response. It’s only an issue for On Demand content

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1 day ago

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XfinityAldrik

Official Employee

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2.1K Messages

You're welcome! I appreciate you for confirming that @user_adxtn1! Are you seeing this happen on all on demand content or certain content?

 

Do you have any other devices in the household that can access Xfinity Stream? I’m curious to know if this happens on all devices or just the Google TV.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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