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user_adxtn1
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Tuesday, April 22nd, 2025 1:20 AM

Xfinity Stream restarts after ad break

I use google tv and when casting, the episode will restart after ad breaks. This is very disruptive to the experience, can this be fixed? 

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29 days ago

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XfinityAldrik

Official Employee

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2.2K Messages

1 month ago

Thank you for reaching out to us @user_adxtn1! I can see how this would be really inconvenient after commercial breaks. Is this happening with a DVR recording or On Demand content?

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user_adxtn1

Visitor

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3 Messages

Thanks for your response. It’s only an issue for On Demand content

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1 month ago

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XfinityAldrik

Official Employee

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2.2K Messages

You're welcome! I appreciate you for confirming that @user_adxtn1! Are you seeing this happen on all on demand content or certain content?

 

Do you have any other devices in the household that can access Xfinity Stream? I’m curious to know if this happens on all devices or just the Google TV.

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1 month ago

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user_adxtn1

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3 Messages

I have seen this for all my on demand content with ad breaks. When I stream directly on my laptop I do not have this issue, only when I select google cast or google tv

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29 days ago

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XfinityAlfonso

Official Employee

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1.6K Messages

Have we confirmed that the latest versions of ChromeCast on your smart TV and mobile devices? When the restarts happen, is there a message that displays before restart, or does it just go right back to the beginning? Will this loop at the same ad break point? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

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