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user_b42f70
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Tuesday, August 30th, 2022 11:38 PM

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Xfinity Stream Resolution

Using the Xfinity on desktop pc and firestick 4k. I do not have a set top box. I would prefer a STB, but the current XG1v4 for UHD is painfully slow and its CPU outdated. 

1. Both screens are capable of UHD, 2150p, { 3840 x 2160 pixels)

2. Both screens/devices will consistently stream UHD with other other apps/services.

3. Using a two different third party tools, I have verified both streams (PC/FireStick) of Xfinity Stream are 720p (1280 x 720)

4. Is there a full HD, 1080P, 1920x1080 option for Xfinity Stream.? Is there any option with no STB for full HD (1920 x 1080)? Anything else at all?

Thank you.

Question

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Updated 

2 years ago

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CCStephanieT

Contributor

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342 Messages

3 years ago

Hello @user_b42f70 thank you for reaching out through our forum. I just want to make sure, Are you having quality issues with the Xfinity Stream app? 

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user_b42f70

Visitor

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5 Messages

@XfinityStephanieT​  I believe I asked this correctly:

4. Is there a full HD, 1080P, 1920x1080 option for Xfinity Stream.? Is there any option with no STB for full HD (1920 x 1080)? Anything else at all?

3 years ago

XfinityEmilyB

Official Employee

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2K Messages

We're here to answer all your questions :). The Xfinity Stream app does not support 4K streaming at this time. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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user_b42f70

Visitor

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5 Messages

@XfinityEmilyB​  I'm sorry to point out I didn't ask about 4K, I asked about full HD. Those standards are widely different. It's odd, disappointing and lowers my confidence that I got a proper answer.

Maybe you can internally advocate for SIMPLY UPDATING the Xfinity Stream documentation so insignificant people like me can read them for ourselves. But thanks anyway. Sorry to bother those that are there to answer all of my questions, correctly or not.

3 years ago

user_cf3370

Visitor

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1 Message

2 years ago

Comcast is being disingenuous. I’m having the same issue on my AppleTV. It’s clear that they’re lowering the quality on Xfinity Stream so that people spend the extra $10 a month for their unnecessary box. They should be upfront that Xfinity stream is purposefully and unnecessarily low quality and that you need to pay for the cable box to get HD from Xfinity.

Comcast, if and when you respond, can you address this head on and be up front about the low quality?

Thanks

3

user_0b9d56

Visitor

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1 Message

2 years ago

For #4, a cablecard and Home Run Prime box comes close. I run this in lieu of a STB.

(edited)

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