Skip to main content
user_czzqip
1st Reply
1st Topic

3 Messages

Wednesday, September 3rd, 2025

Xfinity Stream recordings missing

I have two shows on MSNBC that I record every morning.  When I logged in, one was being recorded.  However, the one that should have finished was missing.  When the second one finished, it vanished as well.  The episodes are not even available on demand.  What gives?

Question

 • 

Updated 

1 hour ago

8

2

0

Oldest First
Selected Oldest First
MikeB39A

Problem Solver

 • 

700 Messages

1 day ago

If Xfinity Stream recordings are missing, first try syncing your DVR via the X1 remote by pressing the Xfinity button, going to Settings > Device Settings > Sync DVR Now.

If that doesn't work, check your Cloud DVR storage to see if it's full, as older recordings may have been automatically deleted to make space.

1

0

user_czzqip

3 Messages

First, thank you for your reply.

As the title indicated, this was on Xfinity Stream, so no DVR or X1 remote are involved.  The cloud storage was also not full.  Even if it were, older recordings are always deleted in favor of newer ones unless you have the recordings set to "keep all."  As indicated in the description of the problem, I watched a new recording complete and then vanish.  Also, the episode that vanished was not available on demand.

Like

Reply

1 day ago

0

XfinityGabriel

Official Employee

 • 

2.6K Messages

1 hour ago

 

user_czzqip, Hi there! Thanks for reaching out. As someone who enjoys entertainment on the Stream app myself, I can understand the inconvenience caused by those recordings of your two shows vanishing and not being available on demand. You've come to the right spot. Over social media, we are a team of diligent experts in resolving recording concerns such as this over social media. We can help. What type of device are you using to access the app? I see that you mention no DVR or X1 remote is involved, however, do you have a DVR on the account by chance? When your record the shows every morning, are you attempting to set a one-time Live recording or a Scheduled recording?

 

0

0

forum icon

New to the Community?

Start Here