xfinity stream recording

As of yesterday, I can't record on the Xfinity stream app. I have 55% of space available. I just got a new Xumo box (I had an older flex box) and that didn't solve the problem. Going through all the usual steps, but the red dot doesn't show up on the show to be recorded.

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XfinityMatthew

Official Employee

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2.2K Messages

25 days ago

Hello @user_1yii0c Are you not seeing the option to record at all or do you try, and it returns an error message?

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user_1yii0c

Visitor

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2 Messages

I just canceled the service instead. Without being able to record, it's not worthwhile for me.

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20 days ago

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kw6

Visitor

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5 Messages

interesting. They offered me a box to stream because I currently use the app and website only. Assured me it would work. Xfinity disconnected the chat before we could go further. Guess it's having the same problem. Glad I didn't go down that rabbit hole.

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19 days ago

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XfinityThomasC

Official Employee

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3.7K Messages

Hello, @kw6 sorry for the inconvenience. We are aware that some Now TV customers with XUMO boxes are reporting being unable to record via the Xfinity Stream App on Xumo, with their scheduled recordings not being saved as expected. This is being looked into with hopefully a resolution coming soon. At this time we do not have an ETA. Please feel free to circle back to this thread and inquire about updates; we are happy to keep an eye on this for all who have been affected.

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18 days ago

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Xfinity Stream Website

user_1yii0c

xfinity stream recording

XfinityMatthew

user_1yii0c

kw6

XfinityThomasC

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