Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_t1e73r
1st Topic

6 Messages

Monday, December 2nd, 2024 10:40 PM

Xfinity Stream on my personal laptop

Wife watches live TV on her laptop. Streaming inexplicably stopped working on Friday 11/29/2024. Unable to connect to anything Xfinity from that laptop. Tried downloading Xfinity and Xfinity Stream apps to both of our phones. Nothing works. We are able to access everything else (internet, work, YouTube, etc etc). Interestingly, from my in-home work laptop I am able to stream and reach Xfinity (I'm typing this post from work laptop).

What do have to do to fix this???

Thank you.

Question

 • 

Updated 

21 days ago

28

1

0

Was this helpful?

hevy

Contributor

 • 

95 Messages

24 days ago

Yep, Xfinity Streaming not working.

9

0

user_t1e73r

6 Messages

But how do I reach Xfinity for a solution? Thanks.

Like

Reply

22 days ago

0

XfinityRay

Official Employee

 • 

2.3K Messages

Greetings, user_t1e73r! We are happy to help you here so you both can stream in peace once again! Are you seeing any types of error messages or codes that come up or are you seeing the 3 dots (loading)?

Are you seeing this issue when logging in or when trying to access a program?

Have you tried clearing the cookies/browsing data from the laptop and restarting it, then try to stream again? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

22 days ago

0

XfinityLinda

Official Employee

 • 

1.4K Messages

@hevy Let us know if you are still having issues with your Xfinity Stream app. We would be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

22 days ago

0

user_t1e73r

6 Messages

@XfinityRay​  Just the three dots, and then the please clear browsers cache (which I did).

 From my phone got ERR_TIMED_OUT

I don't understand. It works on my work laptop and on out tablet, but not on cell phones and personal laptop.

Thank you for any help!

Like

Reply

21 days ago

0

XfinityThomasD

Official Employee

 • 

1K Messages

I appreciate you providing the steps you've already taken. By chance, have you also tried a private or incognito page on your web browser, just to test if there could still be an issue with the page loading normally, even after clearing the cache/cookies?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

21 days ago

0

forum icon

New to the Community?

Start Here