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wgd2949
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Friday, December 6th, 2024 8:07 PM

Xfinity Stream on LG TV not working TVAPP-00500

I have 4 LG TVs operating wirelessly. One TV has a Xfinity X-1 box. I have an X-1 Gateway. My Xfinity Stream app on my phone works to stream live tv in-home and my laptop works to stream live tv in-home. No TV works. The Xfinity Stream app opens and signs in but the guide will not display and presents error code TVAPP-00500. I have tried every suggested solution including signing out of app, uninstalling app, rebooting tv, refreshing X-1 box, restarting gateway (all in various combinations). Error persists on the 3 tvs that use the Xfinity Stream app. Any suggestions?

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2 months ago

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DreamSayerZ

Problem Solver

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663 Messages

2 months ago

@wgd2949 Did the TV you are having trouble with used to work? If so, unplug that TV for a few minutes and plug back in. That should reboot it. If that doesn't work, do a system refresh/troubleshoot on your internet and tv using the Xfinity app. Xfinity Assistant system refresh.

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XfinityChelseaB

Official Employee

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1.4K Messages

2 months ago

 

wgd2949 Thank you for letting us know you are getting this TV app error If you are still having issues please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
 

 

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