Xfinity Stream on iPad mini crashes when skipping forward and loses playback position

Since the Xfinity Stream update, the app on my iPad mini skips 10 seconds in either direction. The previous controls let me skip forward 30 seconds and back 15 seconds. Please restore those controls.

While watching one 90-minute show, the app crashed about 12–13 times when I tried to skip forward. After each crash, the app lost my playback position, so I had to drag the timeline and find my place manually.

Can an Xfinity employee escalate this to the Stream app engineering team to fix the crashes and restore automatic resume? Please also send the request to restore the previous skip controls to the product team. Live chat told me a ticket had been raised. I’m asking for a written case reference and confirmation of which team is handling it. I can follow up privately if you need account details.