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jskcrozet
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7 Messages

Sunday, March 29th, 2026 3:00 PM

xfinity stream not working

None of my four tvs with Roku have a functioning Xfinitystream app, while all other Roku apps are working. Have rebooted several of the Roku devices and deleted/reinstalled app. Nothing fixes this (and again, all other Roku apps are working). This seems to be an Xfinity system problem. My regular cable TV function is fine on our main TV.

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30 days ago

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XfinityRichard

Official Employee

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3.2K Messages

30 days ago

Good Morning, @jskcrozet Thank you for taking the time to reach out. I definitely understand the inconvenience and frustration this is causing you by all four of your TV's not having a functioning Xfinity stream app. Since it's been a few days since you last posted are you still have trouble with the Xfinity stream app on those Roku TV's?

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jskcrozet

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7 Messages

Everything has been fixed. We had to reboot our Xfinity modem to update all the services (rebooting router and app--or reinstalling the app--were not enough). We will know what to try first the next time something like this happens.

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30 days ago

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XfinityRichard

Official Employee

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3.2K Messages

Thank you, @jskcrozet for the update! I'm happy to hear that everything is up and working for you, sometime just power cycling your modem solves a lot of issues. Since I have you here, I would like to get your account pulled up and see if there is any opportunity to help you save. If you like, please DM me your full first and last name along with your full service address.

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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30 days ago

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