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Visitor

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8 Messages

Tuesday, July 15th, 2025 12:45 PM

xfinity stream not working

My xfinity stream stopped working yesterday.   PC using Chrome worked until yesterday. When I click on it the big xinity screen comes up and then just sits there with three bubbles moving but never going to stream.

Official Employee

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1.8K Messages

16 hours ago

Thank you for reaching out  user_v2wrxb! Does it time after a while and give you an error message? Are you able to access Stream from a different device? 

 

Visitor

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8 Messages

thanks for replying, until a minute ago it just sat there not timing out, but now it goes to the channel selection page but won't click through on any of my previous saved channels or any other channels. When I click on Watch nothing happens at all, no spining wheels or any apparent activity at all .

Official Employee

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1.8K Messages

Thank you for that. Are you able to click on anything, any other function? 

 

Let's try the site but this time from a private/incognito mode browsing. What happens there? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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8 Messages

Whats so odd is that it will click back and forth on all the buttons on the main page like Home,  Live Tv etc and go to that page , but none of the Watch buttons work when clicked on.

Visitor

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8 Messages

So it does work on Incognto mode on Chrome

Official Employee

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1.8K Messages

Great! Thanks for giving that a try and I am glad that worked. I would recommend clearing cache and cookies again and testing it out that way again. Here is also a full article that may help https://www.xfinity.com/support/articles/clear-cache-cookies-chrome

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

9 hours ago

I have the same problem.  Streaming, which used to work on Firefox, stopoed working 4 days ago.  Streaming is fine on Chrome.  

What is going on?  I am on Win11.

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