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Friday, January 17th, 2025 10:05 PM

Xfinity stream not working

Xfinity stream is not working on Roku or iPhone. Getting error: tvapp-00500 on Roku and tvapp-00100 on iPhone. Been this way for days. I’ve deleted apps. Restarted devices, etc

Official Employee

 • 

1.4K Messages

16 days ago

Thank you for reaching out to us here @user_datnj2. If you are still running into those problems with your stream app I will be happy to check on that from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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