@user_1dx89p Power off your Roku. Unplug your cable modem for a few minutes. Plug back in. Once online, power up the Roku. Hopefully that solved the issue.
user_1dx89p Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
DreamSayerZ
Problem Solver
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468 Messages
4 months ago
@user_1dx89p Power off your Roku. Unplug your cable modem for a few minutes. Plug back in. Once online, power up the Roku. Hopefully that solved the issue.
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XfinityBrianH
Official Employee
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661 Messages
4 months ago
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