Hi user_181wxb, I love using the Stream app on my TV's, it's such a great way to save money on TV Boxes, so I love that we have it as an option. But, I can see how this would be annoying to deal with when you're trying to relax and rely on our app. What kind of TV are you having the issue with? Have you had a chance to check any other devices to see if you get the same error?
DreamSayerZ
Problem Solver
•
628 Messages
2 months ago
@user_181wxb Per another thread, Xfinity support recommends the following steps regarding this code;
The TVAPP-00195 error is more of a general troubleshooting error. A few tips that may help:
1. Sign out of the Xfinity Stream App, then log back in.
2. Delete the Stream App channel, then re-install it. This will require you to sign in again.
3. Perform a Modem Refresh using the Xfinity App. If you have X1 cable boxes, a System refresh on the main cable box is also recommended.
I would also unplug your TV and wait for a minute or two. Then plug back in. Rebooting it can also solve problems.
0
0
XfinityMarcos
Official Employee
•
2K Messages
2 months ago
Hi user_181wxb, I love using the Stream app on my TV's, it's such a great way to save money on TV Boxes, so I love that we have it as an option. But, I can see how this would be annoying to deal with when you're trying to relax and rely on our app. What kind of TV are you having the issue with? Have you had a chance to check any other devices to see if you get the same error?
0
0