New Poster
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89 Messages
Xfinity Stream Not Working On LG Smart TV
For over a week, Xfinity Stream has not been loading properly. The screen would freeze on the initial splash screen. This issue ONLY applies to “Xfinity Stream”. All other apps function properly.
i have done all of the required “troubleshooting” steps; unplug the tv, unplug the modem, and as a last resort delete and reinstall the app multiple times with varied success. Including not being able to select the “start” button, even though the cursor does change color.
Apparently this is not a new issue. It seems to have been a known issue for 3 or 4 years. As others have stated previously, it appears to be a software issue. According to LG it is an Xfinity issue. Judging by previously mentioned work arounds, Xfinity has not adequately fixed their software issues.
Has anyone had similar issues and proper resolution?
Thanks!
user_sc4vtl
Visitor
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1 Message
6 days ago
I am also having this issue with my LG TVs (2 of them)... Xfinity stream app works fine on my Vizio TV and on my phone, etc... all other apps work fine on my LGs. I have also done everything recomended and no luck. I guess I have to call Xfinity? Let me know if you find any solution!
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XfinitySeth
Official Employee
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609 Messages
5 days ago
I'm glad you joined us here in our forum to report what's been going on with Xfinity Stream on your LG TV drewm05 👍 You're in the best place for help, and we'll be sure to do anything we can to get this fixed! I appreciate all the details you provided on what you've done up to this point, and since you've already gone through the preliminary troubleshooting with no changes, I'd like to take a deeper look at the account to see how we can help from here.
Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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user_jcibid
Visitor
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1 Message
4 days ago
Xfinity app won’t work on lg tv
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GBeretta
New Poster
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3 Messages
3 days ago
I had the same problem a week ago (freezing on the splash screen on my LG TV) and it mysteriously resolved itself (I did not clear or reinstall the app).
However, I continue to have an annoying lag invoking functions on the “rewind/fast-forward” menu when the timeline is displayed at the bottom of the screen.
In fact, recently, rewind and fast-forward always return to the point where I invoked them when I hit Play again, even though the timeline display shows them moving appropriately. I work around this very unsatisfactorily by: Fast-forwarding past the point I want to stop, then Rewinding briefly back to the point I want to stop, then hitting Play. (Or, conversely, Rewinding to just before where I want to stop, then briefly Fast-forwarding up to the point I want to stop, then hitting Play.)
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rudsaki1
Regular Visitor
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7 Messages
3 days ago
If I delete the app, shutdown the LGTV, pull the plug for a minute, plug it back in, start it and then load the Xfinity stream app, it will work.
The second time I try to use the app after shutting down the TV, it will hang on start again.
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