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kevinm1957
Conversation Starter
1st Reply
1st Topic

Frequent Visitor

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10 Messages

Sunday, September 10th, 2023 6:24 PM

Closed

Xfinity Stream not working on any device

I have Roku, a Windows 11 pc, an iPhone 13, an iPad 9th generation.  I was watching xfinity stream on the Roku and it just stopped, giving the error of TVAPP-00224.  I tried on all my other devices and they are showing the error of TVAPP-00100.  I have tried removing the app, restarting both the router and all devices, reinstalling the app; but all that got me was the error of TVAPP-00100.  Please fix this!

Question

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Updated 

2 years ago

980

21

jsrs

New Poster

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4 Messages

2 years ago

Same here, nothing on any device 

0

user_8918c1

3 Messages

2 years ago

Mines back up!! Go ahead and restart app

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0

user_9d2d07

3 Messages

2 years ago

I find it ironic that Comcast owns NBC and the app would be down during the first Sunday of football season. I feel like there will "fix it" right before NBC Sunday Night Game.

0

user_784ce0

Visitor

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2 Messages

2 years ago

Same at my house, Lake Oswego, OR… was watching football game… streaming not working on Roku, Smart TV, IMac or IPhone!!!

1

0

CCDanielB

Official Employee

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252 Messages

Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_9d2d07

3 Messages

2 years ago

It back and running for me. Although I had to resign into the app.

1

0

XfinityBenjaminM

Official Employee

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2K Messages

@user_9d2d07 Hello! Thank you for reaching out to us here on our Community Forum. We are aware that our Xfinity Stream App was experiencing some issues on Sunday, but we do know that the issue has since been fixed. 

This reply has been converted into a comment
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_dcdeba

1 Message

2 years ago

I have been having the same issue.  This is the second week that I have been without my streaming app available on all my devices.  This is ridiculous.  I would like to be contacted by someone asap, to resolve not just mine, but what seems to be a majority of customers concerns.

1

0

XfinityAngie

Official Employee

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1.8K Messages

@user_dcdeba, Thank you for reaching out through Xfinity Support. We would be happy to assist you. Please send us a DM with your name and full address by doing the following: 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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