New Poster
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1 Message
Xfinity Stream not working in Chrome
Read several posts here, but my Xfinity Stream still doesn't work in Chrome. I already allowed the Flash Player on the Chrome Site Settings.
Don't know how to solve this.
New Poster
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1 Message
Read several posts here, but my Xfinity Stream still doesn't work in Chrome. I already allowed the Flash Player on the Chrome Site Settings.
Don't know how to solve this.
XfinityKenF
Official Employee
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8K Messages
6 years ago
lhbarbarini, does it work in incognito mode?
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GS49242
New Poster
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2 Messages
6 years ago
Interesting that you are not having problems. I also have windows 10 and use Google Chrome (yes it it up to date). However, the Xfinity streaming has not worked for me for quite some time now. Getting pretty irritated at this point. So solution offered seems to help.
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GS49242
New Poster
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2 Messages
6 years ago
When I first try to run the streaming, it comes up on the screen saying that I need to enable Adobe Flash Player. So I click on that, then a box pops up towards the top of my screen that says Xfinity.com wants to run Flash, with 2 boxes, one to allow, one to block. I click on Allow. Then the screen says it is "now connecting to your entertainment experience". Then I get a screen saying the following: "
Sorry, we've run into a problem. The good news? We can take care of it right now. First, you'll need to sign out of your account. When you sign back in it'll be fixed. Ready?
(Error ftde.provision.accountMismatch". I quit trying what it says because it does not work.
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Rustyben
Expert
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24.6K Messages
6 years ago
call 800-comcast and select billing. ask the agent to fix your username to only point to your current address/account (remove it from old account addresses).
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cthixton
New Poster
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3 Messages
6 years ago
> lhbarbarini, does it work in incognito mode?
Dear CARE support person, Xfinity does now allow for incognito use in Chrome.
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XfinityKenF
Official Employee
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8K Messages
6 years ago
cthixton, good catch! Thanks for that.
All, if you're still seeing issues with using the stream TV feature on Chrome, send me a private message with your full name so I can troubleshoot. We'll take a look at the username to make sure there are no issues there as well.
KenF
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Rustyben
Expert
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24.6K Messages
6 years ago
by tracker are you talking about cookies?
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swader
New Poster
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1 Message
6 years ago
I have found that Xfinity Stream that has a tracker, that if you block, does not allow you to use Stream, which I really dislike.
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Deano74
New Poster
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1 Message
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
are you using an up-to-date windows 10 OS? are you also using an up-to-date chrome browser with windows 10?
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samuraishinobi
New Poster
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1 Message
6 years ago
It's working on Firefox. I had to get the latest Flash Player for Firefox and after that it started working. I did the same for Chrome as well, but it still didn't work. If you haven't tried it, try Firefox.
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