Xfinity Stream not streaming

Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.

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user_2346c1

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4 Messages

12 days ago

I am also getting failures on all videos for the last couple days, trying to play from a web browser, on multiple devices, including ChromeOS.

This Video Cannot Be Played

We've run into a problem while streaming ...

(player.-9002.14007)

I see it getting 403 errors hitting https://mds.ccp.xcal.tv/license.

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XfinityJeffB

Official Employee

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829 Messages

11 days ago

Hello user_u886ek, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am happy to help. May I ask what troubleshooting steps you have already taken, so we don't ask you to repeat things you have already done?

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user_2346c1

Visitor

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4 Messages

There's not much troubleshooting to do other than try playing again, different videos, different computers. Streaming works on android devices, doesn't work on web browsers on computers.

I can see in chrome debugging it's getting that 403 error on the license server.

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11 days ago

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user_u886ek

Visitor

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3 Messages

The problem corrected itself today. I did nothing but wait until this morning. The problem was clearly on your end, though Xfinity had no reports that there was a problem.

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11 days ago

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XfinityJeffB

Official Employee

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829 Messages

I am happy to hear the issue is resolved, that's great news! I also am happy to be of any further assistance to you if you have any further questions or concerns. Xfinity Mobile recently rolled out some amazing offers. My last customer saved $35 per month over her prior carrier, and she kept her phone number, and her phone. I would be happy to share more info with you to save you money as well.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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11 days ago

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2quties

Visitor

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1 Message

6 hours ago

I stream on a chrome book and have been for a couple years, but a few weeks ago I started getting this error.

My streaming works fine when I watch live TV, but it doesn't work when I try to watch my recordings. I get:

ATTEMPTING TO RESUME then it goes to the TV station like it's going to connect then back to attempting to resume, repeats sequence a couple more times till I get this message. This Video Cannot Be Played. We've run into a problem while streaming. (player.-9002.14007)

If I go incognito I can play my recordings. I've deleted my cache and data and it still doesn't work

This is rediculous, I pay a lot of money for Xfinity for services not to work.

(edited)

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Xfinity Stream Website

user_u886ek

Xfinity Stream not streaming

user_2346c1

XfinityJeffB

user_2346c1

user_u886ek

XfinityJeffB

2quties

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