Visitor
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1 Message
Xfinity stream not recognizing eero as home network
I have an Eero mesh WiFi network with my Xfinity internet. Everything works on the WiFi network except that I can't stream Xfinity TV channels on my Samsung TV or AppleTV because Xfinity thinks that I'm not on my home WiFi network. This began happening last week after it was working perfectly for months. I can’t get Xfinity to recognize that my Eero WiFi network is my home network. I’ve restarted both my xfinity modem and the eero system to no avail. I tried using Xfinity’s extremely frustrating “support” known as the “assistant” and my issue doesn’t fit into the 5 it knows how to fix so I am caught in an endless loop.
interestingly, my phone streams fine on the same network.
XfinityAngie
Official Employee
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1.4K Messages
10 months ago
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trymph
Visitor
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13 Messages
8 months ago
I have this exact same issue with my Roku 3810x on Eero 6+ from my owned Arris owned modem. The Roku connects to everything EXCEPT the Xfinity Streaming app. I've done all the reconnects/re-installs also. I have an open ticket ECM0006235342 and support can see my Roku connected; my Eero app shows Roku connected also with the same MAC address listed within settings/system on my Roku. The Xfinity support says my Roku MAC address does not match my router probably due to the Eero in between my modem and the Roku. Support says there are others complaining of same issue (not sure if its got Eero in common though). I await a solution but if misery loves company.......move over as I'm on the same bench.
FYI error is TVAPP-00101..........maybe we need to move to 2.0 (btw my Roku is Ver 12.5.x updated 01/2024 and not sure when this last worked I'm afraid)
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user_i3hfoq
1 Message
7 months ago
I am having this same issue. Did anyone get this resolved?
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