Byawberg's profile

New Poster

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2 Messages

Sun, Jul 7, 2019 6:00 PM

Xfinity Stream Not Allowing At Home Channels to be viewed

Even though I’m at home and connected to my WiFi network (Xfinity service), the steaming app shows me as not being at home. I assume it’s because I purchased my own modem. Are there additional steps I need to take to enable Xfinity stream to work?

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Responses

Rustyben

Expert

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24K Messages

2 y ago


@Byawberg wrote:
Even though I’m at home and connected to my WiFi network (Xfinity service), the steaming app shows me as not being at home. I assume it’s because I purchased my own modem. Are there additional steps I need to take to enable Xfinity stream to work?

have you notified comcast of the new modem's information? if so, it can take up to 24 hours to update all the back office databases.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

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2 Messages

2 y ago

I did notify Comcast of the use of my own modem approximately 3 weeks ago (actually the same day the cable was setup).

Official Employee

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2.9K Messages

2 y ago

Greetings, Byawberg! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with the streaming app not picking up on your in-home network. That's certainly frustrating and not the experience we want for you. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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pgoldberg

Regular Contributor

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110 Messages

2 y ago

I doubt it would be the modem.  What browser are you using?  Have you tried another browse?   I am having a similar problem using Firefox but  Chrome and Microsoft Edge does not have this problem

Official Employee

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2.9K Messages

2 y ago

Hello, Byawberg. We have not heard back from you and hope the issue was resolved. If you still need assistance, please feel free to start a new public thread.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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