Visitor
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1 Message
Xfinity stream no channel guide on Samsung tv
Ever since the beta stream app was updated recently, the the channel guide which allows u to change channels is GONE! The tv/app gets stuck on ONE channel and there is no way to change it! I’m using a Samsung tv and have been using the app fine until this latest update. Where is the Change channel button? No one on xfinity support chat or on the phone has a clue what I’m talking about. Very frustrating!
XfinityRaul
Official Employee
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1.9K Messages
3 years ago
Hello, @user_ec735f. I appreciate you making us aware of this channel guide issue you're experiencing via Forums. We value your time and want to make sure we don't go over something you've already done. Can you share with me what troubleshooting steps have you done on your own? Have you by any chance attempted to sign out, then sign back in to see if that helps resolve this issue? If not, please follow the steps provided below;
Go to Settings.
2. Select Sign Out.
3. The following message will appear, “Are you sure you want to Sign Out?”
4. Select Sign Out.
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BruceW
Gold Problem Solver
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26.3K Messages
3 years ago
In https://forums.xfinity.com/conversations/x1/missing-mini-guide/62db365d6f170a2f7efb365b?commentId=62dddb1c6a3f856065f6d062&replyId=62de6d416f170a2f7efb5a2e employee @XfinityEva wrote:
Unfortunately the employee did not indicate how to tell how much RAM memory a TV has.
Without the MiniGuide, to change the channel you have to [Return] to the first Stream screen ("Now Playing"), select "Live TV", and scroll to the channel you want to watch. "Saved", "Browse", "Search", and "Settings" are also options on that screen.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_3ae570
Visitor
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1 Message
3 years ago
I have a brand new Samsung tv and I can’t change channels on xfinity app. Can u tell me how to do so while using my Samsung remote?
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user_3e33eb
Visitor
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3 Messages
3 years ago
I agree..very fusterating..my Samsung tv is now stuck on one channel…thanks Xfinity
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user_3e33eb
Visitor
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3 Messages
3 years ago
Yep..Xfinity has my Samsung tv stuck on one channel…thanks Xfinity for screwing this up!!!!
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user_aa04c7
Visitor
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3 Messages
3 years ago
I’ve got it working now! I removed the Xfinity app. After I installed it again it is no longer “beta.” It’s now purple and says “xfinity stream.” We can use the down arrow to quickly get to previous channels. The “return” button takes us to a menu screen which has a “Live TV” option that brings up the full guide. I don’t think any other buttons on the Samsung remote work in the app.
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