U

Visitor

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1 Message

Wed, Jul 27, 2022 9:49 PM

Closed

Xfinity stream no channel guide on Samsung tv

Ever since the beta stream app was updated recently, the the channel guide which allows u to change channels is GONE!  The tv/app gets stuck on ONE channel and there is no way to change it! I’m using a Samsung tv and have been using the app fine until this latest update. Where is the Change channel button?   No one on xfinity support chat or on the phone has a clue what I’m talking about.   Very frustrating! 

XfinityRaul

Official Employee

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725 Messages

2 m ago

Hello, @user_ec735f. I appreciate you making us aware of this channel guide issue you're experiencing via Forums. We value your time and want to make sure we don't go over something you've already done. Can you share with me what troubleshooting steps have you done on your own? Have you by any chance attempted to sign out, then sign back in to see if that helps resolve this issue? If not, please follow the steps provided below;

 

 Go to Settings.
2. Select Sign Out.
3. The following message will appear, “Are you sure you want to Sign Out?”
4. Select Sign Out.

BruceW

Gold Problem Solver

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24K Messages

2 m ago

... The tv/app gets stuck on ONE channel and there is no way to change it! I’m using a Samsung tv ...

In https://forums.xfinity.com/conversations/x1/missing-mini-guide/62db365d6f170a2f7efb365b?commentId=62dddb1c6a3f856065f6d062&replyId=62de6d416f170a2f7efb5a2e employee @XfinityEva wrote:

... Depending upon the amount of RAM in the TV (2GB or less), the MiniGuide feature was removed to improve performance and overall experience with the app. 

Unfortunately the employee did not indicate how to tell how much RAM memory a TV has.

Without the MiniGuide, to change the channel you have to [Return] to the first Stream screen ("Now Playing"), select "Live TV", and scroll to the channel you want to watch. "Saved", "Browse", "Search", and "Settings" are also options on that screen.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Visitor

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2 Messages

First Mini Guide disappeared. I was able to navigate back to full guide for a couple of days but must have gotten another update since. Now the only options available are previous channels. Not able to try logging in again since “settings” is gone!

Official Employee

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132 Messages

Thanks for joining our Xfinity Forums community. We have a great community of Experts, employees, and community members here to answer your questions. 

@BruceW provided some great information about the mini guide issue with Samsung TVs and how to navigate.

Xfinity Stream won’t work on 2017 Samsung and LG TVs beginning at the end of June or early July 2022.

These TV models can’t support newer web browsers.

The latest version of the Xfinity Stream app doesn’t work as it’s supposed to on outdated browsers.

Customers with these TVs can still use the Xfinity Stream Beta app for Roku, Amazon Fire TV, or Chromecast.

Affected TVs should show a pre-sunset banner when opening the Xfinity Stream App:


Soon Xfinity Stream will no longer be available on this TV."

What is the  make, model, and year of the TV you are having the issue with the Xfinity Stream App? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

I have a brand new Samsung tv and I can’t change channels on xfinity app.   Can u tell me how to do so while using my Samsung remote?

Visitor

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3 Messages

13 d ago

I agree..very fusterating..my Samsung tv is now stuck on one channel…thanks Xfinity

Visitor

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3 Messages

13 d ago

Yep..Xfinity has my Samsung tv stuck on one channel…thanks Xfinity for screwing this up!!!!

Visitor

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2 Messages

13 d ago

I’ve got it working now! I removed the Xfinity app. After I installed it again it is no longer “beta.” It’s now purple and says “xfinity stream.” We can use the down arrow to quickly get to previous channels. The “return” button takes us to a menu screen which has a “Live TV” option that brings up the full guide. I don’t think any other buttons on the Samsung remote work in the app.

XfinityAmira

Official Employee

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2.8K Messages

Hello @user_aa04c7, thanks for taking the time to reach out to our Digital Care Team on Forums. Thank you so much for the helpful feedback, very much appreciated. Let us know if you experience any further issues. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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